Valda Ford has worked with a variety of agencies to improve communications among staff and enhance the company’s ability to provide services and care to a diverse group of individuals.

As she began working to improve conditions for vulnerable populations she found that the greatest challenges stemmed from a lack of understanding from all sides of the conversation.

Imagine a person asking for help but whose language or demeanor is seen as inadequate or threatening. Ford helps companies understand what is happening, how to respond immediately and how to develop policies, programs and practices that make differences less difficult and less devastating.

For over twenty years Ford has worked with health care corporations, law enforcement agencies, non-profits, educational institutions and major business entities to develop practical, actionable and sustained programs and policies that decrease friction and enhance productivity.

From warring tribal factions to Fortune 500 companies, the failure to have open conversations and the unfortunate attempts at quick fixes lead to everything from war to loss of good will. Ultimately, nothing good came of closed hearts, minds and mouths.

Getting programs that work into the community is hard work.  The programs that your organization or agency create must benefit the patients in your population.

In health care, law enforcement and many agencies that work with vulnerable populations misunderstandings can have tragic outcomes. 

Ford is successful at finding the path to the root of the problem and at helping organizations to work on more than window dressing. She feels that this is particularly important in those agencies that cannot afford to get it wrong.

Contact Valda Ford to develop successful programs for your company so that you will have better employee communications, better work outputs and more agency/community goodwill.